At airports, our drivers wait outside the luggage claim area, right outside of the customs area. Your private driver will be there holding a sign with your name on it so you can identify him. The cost of our service includes parking and waiting for up to one hour after the scheduled landing time. We ask our passengers to try to let us know if there is a delay of some kind – as is common in crowded, chaotic airports. It can take about 20/30 minutes from the time the plane lands until you actually get to the arrivals lounge. If it takes longer, due to lost luggage, for example, please try to let the driver know. We cannot wait any longer than one hour after the plane lands if we have not heard from you. If you carry a cell phone registered outside of Italy you also need to dial the country code +39 so the whole sequence should be:
+39 0586 210 163 or
+39 339 615 8852
You’ll find your private car or van parked right on the pier where your ship docks at the arranged time. Your name will be posted on its windshield or, if the driver is allowed to park the vehicle, he will be near the ship holding the sign. Cruise ships docking in large ports may dock at any of several piers, so please look for the area where private vehicles are allowed to park. Your driver will be there waiting for you!
Some companies or agencies who deal with particularly important people, instruct us to let our driver announce himself to the concierge when he arrives at the hotel but DO NOT want passengers to be called in the room to announce that the driver or guide has arrived. The assumption is “The passenger knows at what time the service is booked, when he is ready he will come down, don’t disturb the passenger announcing yourself” but the majority of the people will expect that we do announce ourselves when we arrive, and so we will do. The concierges of the small hotels know each and everyone of their guests so when we go in and ask for our clients they have no problem addressing me to them, but that doesn’t always work when clients stay in a big hotel. In this case it’s a lot easier for the clients to spot the driver than it is for the driver to spot them.
When you have arranged to be met at a train station, as you get off the train follow the flow of the people leaving the train till you get to the top of the platform. Your driver will be waiting for you here, holding a sign with your name on it. If you don’t see him right away, please wait there for him. The train may be early or may have arrived at a different track than the one announced, so it might take a few minutes for your driver to locate you, but he will!
What’s the difference between a “Driver-Guide” and a “Licensed Guide”?
Arriving at the station, just as you come down from the train, follow the flow of the people leaving the train till you get to the head of the train and you’ll see a person with a sign with your name right on the platform where the train pulls in. If you don’t see the person right away, please wait a few minutes right there, don’t run around the station to find him, you will NEVER find him this way. Sometimes trains arrive early, sometimes they arrive on a different track than the announced one, it may take a few minutes for the driver to locate where you are but he will.