Airport

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Our drivers wait outside the luggage claim area, right outside of the customs area, possibly many people will be holding signs and also your driver will be there holding your name on a board. That’s how you identify your driver. Our service and price includes parking and waiting up to one hour after the scheduled landing time. Our passengers should be able to reach us or the agency they book us through since you never know what can happen when you are on planes… in a crowded and chaotic airports. It can take about 20/30 minutes from the time when the plane lands until you actually get to the public lounge. If it takes longer, for example due to lost luggage, passengers should come out for a second to tell the driver they will be late. We normally start getting restless after 45 minutes and we don’t wait any longer than one hour from planes landing time. If you carry a cell phone registered outside of Italy you also need to dial the country code +39 so the whole sequence should be:

+39 0586 211 442 or

+39 339 615 8852

Ship

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You’ll find the car or van parked right on the pier where your ship docks at the time you set. Your name will be posted on its windshield or if allowed to park the vehicle the driver will walk with the sign at hand to the gangway, but since most large ships have more than 1 gangway, if you don’t’ see your driver right away, look around for him, ask where chauffeur service vehicles stand, before you get frantic and assume he’s not there.

Hotel

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Some companies or agencies who deal with particularly important people, instruct us to let our driver announce himself to the concierge when he arrives at the hotel but DO NOT want passengers to be called in the room to announce that the driver or guide has arrived. The assumption is “The passenger knows at what time the service is booked, when he is ready he will come down, don’t disturb the passenger announcing yourself” but the majority of the people will expect that we do announce ourselves when we arrive, and so we will do. The concierges of the small hotels know each and everyone of their guests so when we go in and ask for our clients they have no problem addressing me to them, but that doesn’t always work when clients stay in a big hotel. In this case it’s a lot easier for the clients to spot the driver than it is for the driver to spot them.

Train Station

Enjoy Tuscany

Arriving at the station, just as you come down from the train, follow the flow of the people leaving the train till you get to the head of the train and you’ll see a person with a sign with your name right on the platform where the train pulls in. If you don’t see the person right away, please wait a few minutes right there, don’t run around the station to find him, you will NEVER find him this way. Sometimes trains arrive early, sometimes they arrive on a different track than the announced one, it may take a few minutes for the driver to locate where you are but he will.

Driver guide & Licensed Guide

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What’s the difference between a “Driver-Guide” and a “Licensed Guide”?

  • A “Driver-Guide” is a professional driver with excellent local knowledge who will provide you with an overview of local history, show you the main sights from the vehicle, arrange museum tickets (subject to availability), make lunch recommendations etc., but cannot take you on a walking tour of the city, into museums, churches or other sights, or give in-depth historical, artistic and architectural information.
  • A “Licensed Guide” is a professional Guide with a degree in Art History, who has passed a specific test to obtain a guide’s licence and who is authorised to accompany you into museums, churches, and other sights, and to escort you on a walking tour of the city, providing in-depth historical artistic and architectural information.

Train Station

Enjoy Tuscany

Arriving at the station, just as you come down from the train, follow the flow of the people leaving the train till you get to the head of the train and you’ll see a person with a sign with your name right on the platform where the train pulls in. If you don’t see the person right away, please wait a few minutes right there, don’t run around the station to find him, you will NEVER find him this way. Sometimes trains arrive early, sometimes they arrive on a different track than the announced one, it may take a few minutes for the driver to locate where you are but he will.